1. No, you cannot make payment to the same account number. Please go through the same process again for the second child.

1. Click on 'Pay By Netbanking' option.

2. Select Netbanking option.

3. Select your bank, login to your bank.

4. Complete the transaction process as directed by your bank site.

1. Click on Debit card option.

2. Enter the card details. Enter further details required by the bank like OTP.

3. Complete the transaction process.

1. Click on Credit card option.

2. Enter the card details. Enter further details required by the bank like OTP.

3. Complete the transaction process.

1. Click on 'Pay By Netbanking' option.

2. Select 'NEFT/Bank Transfer' option.

3. A page will be displayed with all the details like Account Number,IFSC code and Amount.

4. Account number will have last 10 digits as your mobile number. This account number will be unique to the selected child.

5. Add beneficiary account in your bank with the account number and IFSC code.

6. Select account type as 'Current' or 'Savings' account. Any option will do.

7. Beneficary name, you can enter your child name or school name. Any value will do.

8. Make sure you transfer the exact amount displayed.

9. Make the transfer to this account using NEFT/IMPS, once the payment is credited you will get a receipt email and confirmation SMS.

10. You can also make the transfer by visiting your bank and filling the NEFT form.

1. Please try the payment again after 24 hours.

2. If the payment still fails, please try another mode of payment. You can use another card or netbanking of another bank or NEFT option.

1. Please send an email to [email protected] and
incase the payment gateway used is instamojo: [email protected]
incase the payment gateway used is feepal:[email protected]

2. Mention your email id, mode of payment and transaction details.

3. The refunds usually are processed within 10-12 working days from the date of the transaction.

4. In rare cases, if the amount is not settled to the payment gateway, you will have to raise a query with your bank.

1. Please send an email to [email protected] with details of payment.

1. Prisms App is providing a service for payments to the School/College/Institute/Class (Merchant).

2. Prisms App has integrated with the 3rd party payment gateway to provide this service as per an agreement between the 3rd party gateway and the merchant.

3. Prisms is not liable for any discrepencies regarding payments and the User/Parent/Student is adviced to get in touch with the merchant for any claims.

1. All cancellation policies will be governed by the School/College/Institute/Class (Merchant) policy. Please contact the merchant for the same.

1. All refund policies will be governed by the School/College/Institute/Class policy. Please contact the merchant for the same.